Refund policy
Returns & Exchanges
We want you to love your jewelry.
If you're not completely satisfied with your purchase, we're here to help.
Returns
Unused, unworn jewelry may be returned within 30 days of delivery for a refund to your original payment method.
Items must be returned in their original packaging and in new condition.
Exchanges
Need a replacement? We'd be happy to exchange eligible items within 30 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can make it right as quickly as possible.
Non-Returnable Items
For hygiene reasons, earrings may not be returned or exchanged unless they arrive damaged or defective.
Gift cards and final sale items are also non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How to Start a Return
Please email hello@releveandsparkleco.com with your order number, and we'll guide you through the return process.
Thank you for supporting Relevé & Sparkle Co. We truly appreciate every order.